Shipping Policy

We aim to despatch your order within 1 working day [Monday to Friday excluding bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched.

We offer next day delivery on stock items when an order is placed before 2pm (subject to stock availability). Orders placed after this time or on weekends will be dispatched the next working day.

We offer free delivery on all UK web orders over £150. Delivery on all UK web orders under this value will be charged at £6.75+VAT. Delivery to Republic of Ireland is £35+VAT.

If there is any delay in shipment of your order, we will contact you via email or telephone.

What happens if my box is not delivered?

Sometimes things happen. We’ll be happy to evaluate your situation on a case-by-case basis and figure out the most appropriate resolution. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping. 

Terms of service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Xillo Medics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. 

The term “XilloMedics” or “us” or “we” refers to the owner of the website whose registered office is 232 A Farnham Road, Slough, Berkshire, SL1 4XE. The term “you” refers to the user or viewer of our website. 

The use of our website is subject to the following terms of use:

The content of the pages of our website are for your general information and use only. It is subject to change without notice. Our website use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Address, Email Address and Contact Telephone Number.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website meet your specific requirements. 

Our website contains materials which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in our website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence. 

From time to time, our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of our website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales. 

Payment Method

Payment can be made by Visa, Visa Electron, MasterCard, Delta and Maestro debit cards and Paypal. For all orders, UK VAT is applied at the current rate of 20.00% (where items are VATable). 

Product Availability

Unfortunately, some products from time to time may be out of stock. We aim to inform you of any out of stock items as soon as possible once an order has been placed. We will hold these items on back order if you wish, and dispatch the rest of your order. You will not be charged for additional deliveries due to out of stocks. 

Delivery Charges & Information

A copy of our delivery charges and related information can be found on our Delivery Information page. 

Returns & Exchanges

A copy of our returns and exchanges policy can be found on our Returns Policy page.