Shipping Policy

We aim to dispatch your ear wax removal order within 1 working day (Monday to Friday, excluding bank holidays), so you receive your order within 2 to 5 working days from dispatch. Next day delivery is available on stock items when ordered before 2pm (subject to stock availability). Orders placed after 2pm or on weekends will be dispatched the next working day. We offer free delivery on all UK web orders over £150. Delivery on UK orders under this amount costs £6.75 + VAT. Delivery to the Republic of Ireland is £35 + VAT. If there is any delay in shipping your ear wax removal order, we will contact you by email or phone.

What happens if my box is not delivered?

If your ear wax removal package isn’t delivered, we will evaluate your situation case-by-case to find the best solution. Please note that replacements or refunds will not be issued if issues are not reported within 30 days of shipping.

Terms of Service

Welcome to our website. By using our site, you agree to comply with our terms and conditions and privacy policy, governing your relationship with Xillo Medics regarding this website. If you disagree with any terms, please do not use our site. Xillo Medics,” “us,” or “we” refers to the website owner at 232 A Farnham Road, Slough, Berkshire, SL1 4XE. “You” refers to the website user. Our website content is for general information and use only and is subject to change. We use cookies to monitor browsing preferences, which may store personal data such as Name, Address, Email, and Phone number for third-party use.

We provide no warranty as to the accuracy or completeness of the content on the site, including information about ear wax removal products, and exclude liability for errors to the fullest legal extent.

Your use of our website is at your own risk. It’s your responsibility to ensure products or services meet your needs. The materials on our website, including design and graphics, are owned or licensed by us and protected by copyright. Unauthorized use may lead to claims or criminal offenses.

Our site may link to other websites for your convenience but does not endorse them and is not responsible for their content. Use of our site and any disputes are subject to the laws of England, Northern Ireland, Scotland, and Wales.

Payment Method

Payments can be made using Visa, Visa Electron, MasterCard, Delta, Maestro debit cards, and PayPal. UK VAT at 20% applies to VATable items.

Product Availability

Some ear wax removal products may occasionally be out of stock. We will notify you as soon as possible and may hold items on back order while dispatching the rest of your order. No extra charges apply for multiple deliveries due to stock issues.

Delivery Charges & Information

Delivery charges and detailed information are available on our Delivery Information page.

Returns & Exchanges

Please see our Returns Policy page for full details on returning and exchanging ear wax removal products.