Privacy, Data Protection and Cookies Policy

Xillo Medics Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.xillomedics.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.   

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.  

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:    

“Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means XilloMedics Limited, a limited company registered in England.  

2. Information About Us

  • Our Site is owned and operated by XilloMedics Limited, a limited company registered in England under company, whose registered address is 232 A Farnham Road, Slough, Berkshire, SL1 4XE. 
  •  [Our Data Protection Officer can be contacted by email at info@xillomedics.co.uk]  

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other website. Please note that We have no control over how your data is collected, stored, or used by other website and We advise you to check the privacy policies of any such website before providing any data to them.  

4. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:  

The right to be informed about Our collection and use of personal data;

The right of access to the personal data We hold about you (see section 12);

The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact us)

The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);

The right to restrict (i.e. prevent) the processing of your personal data; 

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 

The right to object to Us using your personal data for particular purposes; and 

Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.  

5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies): 

  • name
  • date of birth
  • date of birth;
  • gender
  • gender
  • business/company name
  • contact information such as email addresses and telephone numbers
  • demographic information such as postcode, preferences, and interests;
  • IP address
  • web browser type and version
  • operating system;
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

6. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below. 

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: 

Providing and managing your Account; 

Providing and managing your access to Our Site;

Personalising and tailoring your experience on Our Site; 

Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

Personalising and tailoring Our products and services for you; 

Replying to emails from you;

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of the marketing emails); 6.2.8 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience; 

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. 

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. 

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data retention will be determined on the following bases: 

E-mail addresses for marketing purposes will be stored until you unsubscribe. All account information required to process orders and refunds will be stored for for that purpose only and no longer than necessary to fulfill our contract with you and to satisfy the requirements of the financial and taxation authorities;

7. How and Where Do We Store Your Data?

  •  All personal customer information is stored in full compliance with laws and regulations for housing European customer data.
  • Data security is very important to Us, and to protect your data We have taken appropriate measures to safeguard and secure data collected through Our Site.

  • We do not store credit card details nor do we share customer details with any 3rd parties. 

8. Do We Share Your Data?

  • We may share your data with other companies in Our group for marketing and analytics.

  • We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. 

  • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

  • We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we are committed to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

  • In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority. 

9. What Happens If Our Business Changes Hands?

  • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.   

10. How Can You Control Your Data?

  • In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details. 

  • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.  

11. Your Right to Withhold Information

  • You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 

  • You may restrict Our use of Cookies. For more information, see section 13. 

12. How Can You Access Your Data?

  • You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@xillomedics.co.uk, or using the contact details below in section 14. 

  • We will respond to requests in electronic format within seven days – you will be required to provide evidence of your identity in order to receive your personal data or have your personal data removed. 

13. Our Use of Cookies

  • Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. 

  •  By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by website, services, and/or parties other than Us. Third party Cookies are used on Our Site for marketing and analytics. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them
  • All Cookies used by and on Our Site are used in accordance with current Cookie Law

  • Before Cookies are placed on your computer or device, you will be shown a notification prompt alerting you to the fact cookies are required to to enable the basic functionality of the site. 

  • Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 

  • Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10 but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.  

  • The following first party Cookies will be placed on your computer or device: and the following third party Cookies may be placed on your computer or device:  PHPSESSID – session cookie 

  • Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. 

  •  In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 

  • You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 

  •  It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.  

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@xillomedics.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).  

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

What information do we collect?

Information is collected when registering an account or placing an order. We ask for your name, billing and shipping address, telephone and email address.

How we use that information?

Your information is used to improve our website and customer service as well as process your transactions. We may also send periodic emails pertaining to promotions, sales, surveys, and company updates. If you prefer not to receive updates, we will include instructions to unsubscribe at the bottom of each email.

Do we disclose information to outside parties?

Absolutely not. We do not sell, trade, or transfer any information to outside parties.

GDPR Compliance Per EU General Data Protection Regulation (GDPR), implemented May 2018, Xillo Medics wants to provide clear, concise, transparent, and easily accessible information pertaining to how we collect, store and use your data.

At Xillo Medics we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you to store your personal information and conduct business.

Use of Cookies

Xillo Medics uses cookies for Google Analytics and session tracking for your secure shopping experience.  employs the use of Google Analytics for optimization and traffic metric purposes. If you wish to opt out of this activity tracking, employ the use of your browser’s “incognito” or “private browsing” feature.  Else, you acknowledge such tracking as terms of use of this website.

Please refer to your device’s help material to learn what controls you can use to remove or block cookies. Please remember that if you do this, it may affect your ability to use the Website and/or the Services. As you use your device, you will encounter third parties that make use of cookies and similar technologies. We are not responsible for those third parties or what they may place on your device or in your browser.

What data are we collecting?

Google Analytics captures basic browsing data, referers, IPs, page hits, and conversion tracking for marketing efforts.  If you create a customer account with xillomedics.co.uk, we collect and securely store all information you provide to us.  Payment/billing information is stored securely with our gateway provider in a Customer Information Manager (CIM).  xillomedics.co.uk does not store credit cards within its operations or website database. All transactions against saved billing profiles goes directly through our secure gateway provider.  We track abandoned carts for customer accounts, and will email you an automated one-time opportunity to complete your order.  also has opt-in notifications you can sign up for, where you are sent automated notifications when particular products are re-stocked.  These emails contain clear “opt-out” links if you wish to be removed from mailing lists and/or unsubscribe from further notifications.  When you place an order with Xillo Medics, you will be emailed copies of your order as a confirmation, as well as follow up emails notifying you of your order fulfillment progress. These notifications will sent whether you opt out of other notifications or not, as they are considered required customer support communications for orders placed by you.

How will my data be used?

Xillo Medics uses your data to provide customer support, order fulfilment and marketing-related activity. We also store/log your IP and requests (as any web server does). This information is used to investigate and prevent malicious activity to protect our customers. 

What third parties do you share my data with?

We will only share your information with other organizations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website and/or the Services.
Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.
Google Analytics – To monitor website performance, user experience and internal marketing purposes.
Our secure payment gateway provider, used for processing payments and securely storing customer information.

How long will you store my data?

Xill Medics will store your data, including customer and order data, indefinitely; or until you notify us to delete your account. Even upon account deletion, xillo Medics is required to store/archive record of financial transactions pertaining to order data indefinitely for auditing purposes. 

How can I access/view what data you are storing for me?

You can access a majority of your data by logging into your Xillo Medics account. This is where you can edit and delete data yourself. If you wish to close/delete your account, please see the next section for “How do I delete my data ‘right to erasure’?”  The cookie data from our OSS providers like Google Analytics can you viewed in your browser’s cookie manager.

What are my rights?

We think it is important that you are able to control your personal data. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time; refer to the Contact us section at the bottom of this privacy policy.

The law gives you the right to request a copy of the personal information we hold about you. We first require you to prove your identity with 2 pieces of approved identification. We will supply, correct or delete personal information about you on our files. If you want to stop using the Website and the Services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the Website. 

How do I delete my data? (“right to erasure”)

Contact us using the contact information provided below in this privacy policy.  We will assess your request, reach out to you by phone for approval, and upon confirming your request, we will:
Delete your customer account
Delete your saved shipping and billing profiles from our database and CIM
Archive your Order History for financial audits
Ensure you are removed from further email and mailing campaigns
These changes may take up to 4 weeks to fully process. 

Change of Control

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website and provide the Services. The new owner will be obliged to comply with this Policy.

Changes to Privacy Policy

If changes are made to our privacy policy, all updates will be displayed on this page.